Terms and Conditions

Terms and Conditions for Website Usage

Please find below Terms & Conditions for the website
Terms and Conditions – last updated 28th September 2008.

Precious Moments Captured reserves the right to amend the terms and conditions at any time. It is your responsibility as a customer to review the terms and conditions on each occasion you access the Precious Moments Captured site. Each subsequent transaction between you and Precious Moments Captured shall be bound by to the latest terms and conditions.
Please refer to Rules of Engraving for full guidance on engraving products.

Whilst every effort is made to ensure that all the prices listed on our website are accurate, errors may occur. Precious Moments Captured hold no responsibility for any errors or omissions. All prices are shown in £s sterling. If we notice a pricing error on goods that you have ordered we will notify you as soon as possible. You will then be given the option of submitting a revised order at the correct price or cancelling the order. In the event that we are unable to contact you, the order will be cancelled and any money paid will be refunded accordingly.

Your order will only be processed once full payment of funds have been received. Goods are subject to availability. In the unlikely event that goods are out of stock, we will notify you as soon as possible.
All goods are despatched by Royal Mail recorded delivery which requires a signature by an adult aged 18 years and over for a signature of receipt.
Once goods have been signed for, Precious Moment Captured accepts no further responsibility of goods.  If the goods are not collected by the time scale stated within the Royal Mail terms and conditions,  goods will be returned to Precious Moments Captured. Any additional costs incurred by Precious Moments Captured for redelivery will be charged for the customer.
Delivery within UK is free.  Delivery to EEC is £6.95.  We do not deliver to Non EU countries.
Please refer to Postage and Delivery charges and estimated time scales which are specified in the Postage and Delivery information.  Every effort is made to deliver goods within the estimated time scales however, delays may occasionally occur due to unforeseen circumstances beyond our control.  Precious Moments Captured shall be under no liability for any delay or failure to deliver the products within the estimated time scales.

Refund policy
All products are quality checked by our team before despatch.  Shades of products may vary from the actual shades shown on the website. Once products are engraved, refunds are non-applicable. In the unlikely event of any goods found to be faulty, please notify us within 48 hours of receipt. If the goods are determined to be faulty, we will either offer you a replacement or a full refund.  Please refer to Postage and Delivery charges and estimated time scales which are specified in the Postage and Delivery information. 


Terms and Conditions for Website Usage

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Precious Moments Captured's relationship with you in relation to this website.
The term “Precious Moments Captured” or “us” or “we” refers to the owner of the website whose registered office is Vicarage Field Shopping Centre, The Vix, Ripple Road, Barking, Essex, IG11 8DQ.
The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Precious Moments Captured prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
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Supporting KnifeCrimes.Org is a online Resource & National Registered Charity providing support to Families & Friends affected by Knife, Gun & Serious Violent Crime, or bereaved as a result homicide. Involved in training, education, research & raising public awareness to achieve better rights for victims.


Hi I would just like to say a big "Thank You" for my gift I ordered through your website. You were very helpful in helping me decide which gift would be appropriate for my mother. The heart pendant which you engraved with my mothers and fathers image bought a tear to my mothers' eye and she has not stopped thanking me for such a wonderful gift. Furthermore I could not believe I received the gift the very next day. I will be recommending you to all my family and friends and wish you all the best in your business. Thank you again.

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